search
favorite confirmation_number dehaze

Home News

Posts by Customer Services

Posted on Friday 11th November 2022

My tickets aren't appearing in the app?

We currently don't have any shows on sale that use our Tixseve app.You cantrack your order by clicking here tolocate your tickets...

By Customer Services

Posted on Friday 11th November 2022

My tickets aren't appearing in the app?

Please make sure you register with the email used to purchase the tickets before attempting to log in. You can download the app here: https://www.axs.com/faq You might be prompted to sign up to both the OVO app and the AXS..

By Customer Services

Posted on Friday 11th November 2022

Why do I have to pay a delivery fee for mobile tickets?

There is sometimes a small fee charged for mobile tickets. This is to help towards the costs of the scanning equipment and the staff scanning the tickets on the night!..

By Customer Services

Posted on Friday 11th November 2022

How do I use my ticket?

You simply show the ticket on your phone when you arrive at the venue!..

By Customer Services

Posted on Friday 11th November 2022

Why is the QR code spinning?

This is perfectly normal and is asecurity measure to prevent the sale of fake tickes. Screenshots of your mobileticket won't be accepted...

By Customer Services

Posted on Friday 11th November 2022

It says tickets will be available later? When will they be ready?

The tickets will be available to download a lot nearer the time of the event. This is to avoid the resale of tickets through online touts. You will be notified via email when they are ready to download!..

By Customer Services

Posted on Friday 11th November 2022

Do I have to print them out?

No, you don't have to print your tickets out. If you would prefer to show the tickets on your phone, thats fine!..

By Customer Services

Posted on Friday 11th November 2022

What is a transaction fee and what does it pay for?

Transaction fees are a one off fee per order that help pay foroperational business costs such as card payment fees...

By Customer Services

Subscribe to our newsletter

Let us keep you up to date with the latest gig news, through the weekly Gigantic email newsletter. Sign up to find out about Tour announcements, upcoming gigs & festival & event spotlights.

Sign up
Newsletter decorative image
Back to top: